FAQ
Ordering
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders and reorder faster.
What payment methods do you take?
All major credit and debit cards.
Can I change or cancel my order?
Email biz@oasisli.com or call (516) 619-0062 as soon as possible. If we haven't prepared your order yet, we can change or cancel it.
Is what I see online actually in stock?
Our website and our Lynbrook shop share the same inventory, so stock updates as items sell in the store. Occasionally something sells out in the shop right after you order. If that happens, we'll contact you to refund or swap it.
Why can't I find cigarettes online?
Cigarettes are sold in-store only. Stop by the shop to pick them up.
Pickup
Can I pick up my order in the store?
Yes. Choose Pick up in store at checkout. Orders are ready within 1 hour during store hours; orders after close are ready the next morning. Bring a valid photo ID that matches the name on the order.
Why do I have to show ID?
Federal and state law require it for tobacco and nicotine products, and we sell to adults 21+ only. We check ID at the counter on every pickup.
Can JUUL or vaporizers be shipped?
No. JUUL pods and devices and Puffco vaporizers are pickup only: 21+, ID checked at pickup.
Shipping
Do you ship? How much is shipping?
$5.99 flat by USPS Ground Advantage, free on orders over $50 for rolling papers, cones, tips and rollers. Premium cigars ship for $4.99 (free over $75) to most states: 21+, ID checked before shipping, final sale. Flavored cigars, small cigars and tins are pickup only. Everything else is in-store pickup only. Every shipped order is held for an age check (21+) before it ships. You’ll see the rate at checkout before you pay.
How fast will you ship?
Every shipped order is held for an age check (21+) first. Once you're verified, it ships within 1–2 business days from our shop in Lynbrook, NY, by USPS Ground Advantage, which usually takes 2–5 business days. You'll get a tracking number by email.
How do I track my order?
Use the link in your order email, or enter your order number and email on our Track Order page.
Why can't a product ship to my state?
We ship rolling papers, cones, tips and rollers to U.S. addresses except Hawaii and Utah, and flavored papers can't ship to Washington, DC. Premium cigars ship to most states, but not to Alaska, California, Colorado, Delaware, Indiana, Maine, Maryland, Michigan, Minnesota, Nevada, North Carolina, Ohio, Pennsylvania, South Dakota, Virginia or Wisconsin (or Hawaii and Utah); there, cigars are pickup only. Flavored cigars, small cigars and tins are pickup only everywhere. Everything else is pickup only. See Shipping & Returns for the details.
How do cigar orders ship?
21+, ID checked before shipping, final sale. Every cigar order waits until we've verified you're 21 or older, then ships for $4.99, free on orders over $75. Cigars can't go to P.O. boxes.
Do you ship to P.O. boxes or outside the U.S.?
We won't ship outside the U.S., to U.S. territories, or to APO/FPO addresses, and tobacco or nicotine products never go to P.O. boxes.
Price match
Do you match prices?
Yes, on JUUL pods and nicotine pouches: if a local Long Island shop advertises a lower price for the same product, we'll match it.
How does it work?
- Show us a current advertised price from a local shop: their ad or their website, with today's price.
- Same product: same brand, flavor, strength and pack size.
- In store or on a pickup order only. Price match doesn't apply to shipped orders. On a pickup order, show us when you pick up and we'll refund the difference to your card.
Returns and problems
Can I return something?
Unused accessories can be returned within 14 days in their original packaging. Tobacco, nicotine and vapor products, including cigars, are final sale. Details are on Shipping & Returns.
Something in my order is damaged. What do I do?
Email biz@oasisli.com within 48 hours with your order number and photos of the item and the packaging. We'll replace it or refund you.
I got the wrong item.
Let us know within 7 days and we'll make it right at no cost.
The shop
Where are you?
224a Merrick Road, Lynbrook, NY 11563. Get directions.
What are your hours?
Mon–Thu 11 AM–10 PM · Fri–Sat 11 AM–12 AM · Sun 11 AM–8 PM
How do I reach you?
Email biz@oasisli.com, call (516) 619-0062, or stop by the shop.
